YayTalk

Terms of Service

Last updated and effective: September 24, 2026

1Introduction

These Terms of Service and End User License Agreement (collectively, the “Agreement”) constitute a legally binding agreement between you (“you”, “your” or “User”) and IdeaLabs Pte. Ltd. (“we”, “us” or “our”), governing your access to and use of YayTalk, our AI-powered English speaking and conversation learning application, including its iOS and Android applications, our related website and web subscription services, and any related software or services provided by us (collectively referred to as the “App” or “Services”).

Please read this Agreement carefully before downloading, installing, accessing, or using any of our Apps or Services. By using the App, you acknowledge that you have read, understood, and agreed to be bound by this Agreement and our policies referenced herein.

If you do not agree to any provision of this Agreement, you are not authorized to access, download, install, or use the App or Services, and you must immediately discontinue any use and remove the App from any device in your possession or control.

This Agreement applies to all users of the App, and governs any content, information, text, audio, voice recordings, or other materials submitted, downloaded, or appearing on the App, including learning content and content generated by the AI tutor, as well as any related features or functionality.

2Changes to This Agreement

We reserve the right, at our sole discretion, to modify this Agreement at any time. The current version of this Agreement is always available at https://yaytalk.ai/terms-of-service. Where changes are material, we will notify you in advance through the App or by other appropriate means. We also encourage you to review this Agreement periodically. Your continued use of the App after any changes to this Agreement constitutes your acceptance of such changes.

3Eligibility

You must be at least sixteen (16) years of age to download, install, access or use the App. Any person under the age of sixteen (16) is not permitted to use the App.

If you are sixteen (16) or seventeen (17) years of age, or otherwise below the age of majority in your country of residence, you may only use the App with the permission of a parent or legal guardian who agrees to be bound by this Agreement. Parents and guardians are responsible for supervising all use of the App by minors in their care.

For more information, please see the "Children’s Privacy" section of our Privacy Policy.

4Description of Services

The App utilizes advanced Artificial Intelligence models, including speech recognition and speech synthesis technologies, to help you learn and practice spoken English through real-time conversations with an AI tutor, personalized lessons, level assessment and feedback on your speaking. The App is intended only for your personal non-commercial use.

The App is an educational tool. Content, corrections, feedback and level assessments generated by AI may be inaccurate or incomplete, do not constitute an official language certification, and are not a substitute for professional instruction. We do not guarantee any particular learning outcome, level of proficiency or exam result.

5Privacy Policy

Your privacy is important to us. Our Privacy Policy and Cookie Policy explain how we collect, use, and protect your information. By using the App, you acknowledge and agree to our data practices as described in the Privacy Policy. We reserve the right to amend the Privacy Policy from time to time. If you disagree with any part of the Privacy Policy, you must stop using the App immediately.

6License Agreement

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial purposes, subject to this Agreement.

Many of our Services let you create, upload, post, send, receive, and store content. When you do so, you retain whatever ownership rights in that content you originally had. However, by submitting such content, you grant IdeaLabs Pte. Ltd. a worldwide, non-exclusive, royalty-free license to host, store, use, reproduce, process, adapt and display that content, and to sublicense these rights to our service providers acting on our behalf, solely for the purpose of providing, operating and maintaining the Services for you. This license does not permit us to use your User Content, including your voice recordings, to train or improve artificial intelligence models, as further described in our Privacy Policy.

Regarding your voice recordings and conversations with the AI tutor, you grant IdeaLabs Pte. Ltd. the right to record, transcribe, analyze and otherwise process such content, including through our third-party service providers, for the purposes of providing you with real-time conversation, pronunciation analysis and coaching, speaking feedback, level assessment and personalized learning content. Your voice recordings will be processed, stored and deleted in accordance with our Privacy Policy, and will not be used to train or improve artificial intelligence models.

We may access, review, screen, or delete your content at any time and for any reason, including to maintain or improve the Services or enforce these Terms. However, you remain solely responsible for the content you create, upload, or share through the Services.

The Services may contain advertisements or promotional content, including offers relating to our subscriptions and products. By using the Services, you agree that we, our affiliates, and our third-party partners may display such content within the Services.

Third-Party Materials

The App uses OpenAI API available at https://platform.openai.com/docs/api-reference. By using the App, you agree to comply with OpenAI's Terms of Service and Sharing & Publication Policy when sharing or publishing any User Content.

"User Content" includes the text and voice input you submit to the App and any content generated by AI via the App, including the AI tutor's replies, corrections and feedback.

8Prohibited Conduct

You agree not to use the App or its Services for any unlawful, unauthorized, defamatory, obscene, offensive, or otherwise harmful purpose. Except where explicitly permitted in these Terms of Service, using the App's content and services without prior written agreement from IdeaLabs Pte. Ltd. is strictly prohibited. Any violation may result in the immediate termination of your rights under this license.

Specifically, you agree not to:

  • Use the Services in any illegal manner or for any purpose beyond their intended use, including any use prohibited by these Terms or applicable third-party terms;
  • Upload, create, generate, share, or distribute content that:
    • Promotes hate, discrimination, or violence based on identity;
    • Harasses, threatens, or bullies individuals;
    • Glorifies violence or celebrates suffering;
    • Promotes or depicts self-harm;
    • Contains sexually explicit material;
    • Attempts to influence political processes or campaigns;
    • Constitutes spam, unsolicited bulk content, or promotional materials;
    • Contains false or misleading information;
    • Attempts to generate or distribute malicious software;
    • May reasonably be considered illegal, defamatory, harmful, or offensive;
  • Compromise the security or integrity of the Services;
  • Interfere with or disrupt the Services, negatively affect other users, or impair system functionality;
  • Use automated tools (e.g., bots, crawlers, scrapers) not provided or authorized by us to access or extract data from the Services;
  • Reverse engineer, decompile, disassemble, or attempt to discover source code or circumvent access restrictions;
  • Access areas or features of the Services you are not authorized to use, or attempt to bypass any filtering mechanisms;
  • Use another user’s account without permission;
  • Impersonate any person or entity or misrepresent your affiliation;
  • Violate any rights of others, including intellectual property, privacy, publicity, or data protection rights (e.g., using copyrighted or trademarked materials as input content, or recording the voices of other individuals without their consent);
  • Indicate or imply a relationship with us or our endorsement without prior written consent;
  • Develop third-party applications that interact with the Services or User Content without express written approval;
  • Modify, translate, create derivative works from, rent, lease, distribute, or transfer rights to the App to any third party.

IT IS STRICTLY PROHIBITED TO USE ANY COPYRIGHTED OR TRADEMARKED MATERIALS AS INPUT CONTENT WHEN USING THE APP.

You agree not to attempt to access, extract, or interfere with any part of the App’s underlying systems, models, source code, or logic, whether through reverse engineering, disassembly, decompilation, or any other method. Any such action is strictly prohibited and will be considered a breach of this Agreement. We reserve the right to suspend or terminate your access immediately and pursue legal remedies to the fullest extent permitted under applicable laws. This restriction applies regardless of your intent or purpose, and includes attempts made for research, compatibility testing, or any other justification.

9Availability and Accuracy

To use the App, you need a compatible mobile device and internet access. Speaking features of the App also require a working microphone and your permission for the App to access it.

We do not guarantee that the App will be compatible with all hardware and software, or that access will be uninterrupted, timely, or error-free. The quality and availability of the App may be affected by factors outside our reasonable control.

We may update the App periodically to add new functions and services, and we may suspend or terminate the App at any time without notice.

You warrant that any information you submit to us is true, accurate, and complete.

10Subscription, Fees and Refund Policy

10.1 General

The App and Services offer basic features for free, while advanced features are available through a paid subscription or one-time purchase. Certain products or services may also require a fee or other charge. By choosing to purchase such products or use paid features, you agree to the applicable pricing and payment terms, which may be updated from time to time. The App may add new products and services or change pricing at its sole discretion, and any increased fees will apply on a forward-looking basis beginning on your next billing cycle.

10.2 Purchases via App Store or Google Play

Payment for subscriptions purchased through the Apple App Store or Google Play Store is charged to your respective account upon confirmation and will be billed at the beginning of the paid subscription period and at regular intervals thereafter, equal to the length of your subscription.

Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period. You acknowledge and agree that your subscription is subject to automatic renewal, and you accept responsibility for all recurring charges unless cancelled in accordance with platform policies. We may change the timing of billing if your payment method is declined or otherwise fails, and your renewal date may change as a result.

To manage or cancel your subscription, visit the App Store or Google Play Subscription Center. Please note that uninstalling the App does not cancel your subscription. Subscriptions and purchases made through the App Store or Google Play Store are subject to their respective refund policies.

For refund requests on mobile app purchases:

10.3 Purchases via Our Website (Paddle)

For purchases made through our website, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment will be charged to your chosen payment method (such as credit card, debit card, PayPal, or other available methods) upon confirmation. Applicable taxes will be calculated and collected by Paddle based on your location at the time of purchase.

Subscriptions

Website subscriptions automatically renew at the end of each billing period unless cancelled at least 48 hours before the renewal date. You acknowledge and agree that your subscription is subject to automatic renewal, and you accept responsibility for all recurring charges unless cancelled.

To manage or cancel a subscription purchased via our website, please visit https://paddle.net or contact us at service@support.idealabs.mobi. Please provide your order number and the email address used for the purchase. Your cancellation will take effect at the next payment date.

Refund Policy for Website Purchases

We want you to be satisfied with your purchase. If you are not satisfied for any reason, you may request a refund within thirty (30) days of the original purchase date, subject to the following conditions:

(a) 30-Day Money-Back Guarantee. Subject to the conditions set out in this Section, you may request a full refund within 30 days of your initial purchase or subscription start date by contacting our support team at service@support.idealabs.mobi or through https://paddle.net. This guarantee applies to first-time purchases only.

(b) Digital Content Exception. If you have substantially used, downloaded, or otherwise consumed the digital content or services provided, we reserve the right to issue a partial refund or decline the refund request at our reasonable discretion, proportional to the services already rendered.

(c) Subscription Renewals. Refunds are not provided for subscription renewal periods. It is your responsibility to cancel your subscription before the next renewal date if you no longer wish to continue. No refunds will be issued for unused portions of a subscription period.

(d) Unauthorized Charges. If you believe an unauthorized charge has been made to your payment method, please report it within 120 days of the transaction by contacting us at service@support.idealabs.mobi or through https://paddle.net.

(e) Refund Processing. Approved refunds will be processed within 14 days of the approval and will be returned to the original payment method used for the purchase. You will not incur any fees as a result of the refund.

(f) Abuse Prevention. We reserve the right to refuse refund requests if we find evidence of fraud, refund abuse, or other manipulative behaviour. Repeated refund requests across multiple accounts or purchases may result in account suspension.

10.4 Statutory Consumer Rights

European Economic Area, United Kingdom and Switzerland

If you are a consumer located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the right to withdraw from your contract within 14 days without giving any reason, in accordance with applicable consumer protection laws. The withdrawal period expires 14 days after the day on which the contract is concluded. To exercise this right, you must inform us of your decision by an unequivocal statement, for example by e-mail to service@support.idealabs.mobi or through https://paddle.net, before the withdrawal period expires.

If you requested that the provision of the Services begin during the withdrawal period, you do not lose your right of withdrawal. However, if you withdraw, you will be required to pay an amount proportionate to the services provided until you informed us of your withdrawal, in comparison with the full coverage of the contract.

If you withdraw from the contract, we will reimburse all payments received from you, less any proportionate amount described above, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result of such reimbursement.

For purchases made through the Apple App Store or Google Play, payment is processed by the respective platform, and your right to cancel and any associated refund are subject to that platform's terms. Please review the platform's terms before purchase; you can find further information on cancelling orders and on refunds on the website of the Apple App Store or Google Play.

Republic of Korea

If you are a consumer in the Republic of Korea, you may withdraw your subscription or purchase within seven (7) days of the purchase date in accordance with the Act on the Consumer Protection in Electronic Commerce. Where you have already used part of the digital content or services, the withdrawal may be restricted, or a refund may be issued after deducting an amount corresponding to the services already used, to the extent permitted by that Act. For purchases made through the Apple App Store or Google Play, refunds are processed in accordance with the respective platform's procedures.

Where a free trial or discounted introductory period converts into a paid subscription, or where the price of your subscription increases, we will notify you in advance within the period required by applicable Korean law and, where required, obtain your consent before charging the new price. If you do not consent, your subscription will not be renewed at the new price.

Other Countries

Nothing in this Agreement affects your statutory rights as a consumer under the mandatory provisions of the law of your country of residence.

12Disclaimer of Warranties

THE APP AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

13Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE APP.

Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for intentional misconduct or gross negligence, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer in the European Economic Area, the United Kingdom, Switzerland or the Republic of Korea, the limitations in this Section apply only to the extent permitted by the mandatory laws of your country of residence.

You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, and expenses arising from your use of the App or violation of this Agreement.

14Governing Law and Dispute Resolution

You are responsible for ensuring that your use of the App complies with all applicable local laws and regulations.

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws rules.

Any disputes arising from this Agreement will be resolved by binding arbitration in accordance with the commercial arbitration rules of the Singapore International Arbitration Centre. You are waiving the right to litigate disputes in court before a judge or jury. Either party may seek interim injunctive relief from any court of competent jurisdiction as necessary to protect their rights pending arbitration.

If you are a consumer residing in the European Economic Area, the United Kingdom, Switzerland or the Republic of Korea, this Section does not deprive you of the protection afforded by the mandatory provisions of the laws of your country of residence, and you may bring proceedings in the competent courts of your country of residence.

15Termination

We reserve the right to terminate this Agreement at any time at our sole discretion. We may suspend your access to the App if you violate these Terms, if your use poses a security risk, or if we suspect fraudulent activity.

Upon termination, your rights and licenses under this Agreement will end, and you must cease all use of the App.

16Miscellaneous

Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable by a court, that provision will be construed more narrowly or deleted as necessary, and the remaining provisions shall remain in full force and effect.

No Waiver

Even if we do not enforce, or delay enforcement of, any part of these Terms, that does not mean we have waived our right to enforce them later.

Assignment or Transfer

You may not assign or transfer this Agreement or any of your rights or obligations under it to any other person without the Company’s prior written consent. We may transfer our rights and obligations under this Agreement without your consent, including in connection with a merger, acquisition, reorganization or sale of all or part of our business or Services.

Complete Agreement

These Terms constitute the entire and exclusive agreement between you and the Company regarding the Services, replacing any prior agreements. Changes to these Terms are governed by Section 2.

18Contact Information

For questions about this Agreement or to submit a support request, please contact us at service@support.idealabs.mobi.